TicketGateway
TicketGateway has Integrated Refund Protect, the broadest
optional refund protection program.
TicketGateway has Integrated Refund Protect, the broadest optional refund protection program.
By integrating refund protection, TicketGateway can offer ticket purchasers an enhanced set of their terms of sale, enabling customers to request a 100% refund should they not be able to attend their event due to unforeseen circumstances.
If in the case of a refund scenario, the ticket purchaser completes a simple and short online refund application form and their request will be validated and processed within 48 hours. When approved the full refund will be transferred directly to the ticket purchaser.
This allows you to avoid loss of income and provide your customer with one of the most generous terms of sale available from a ticketing platform.
What is covered?
Some examples for cancellation include, but are not limited to:
Illness / Injury- Theft of Ticket(s)
- Jury Service
- Pregnancy Complication
- Redundancy
- Home Emergency
- Public Transport Failure
- Any Emergency Circumstances
- Relocated for Work
- Mechanical Breakdown
- Pre-existing Medical Condition
- Government Travel Ban
- Court Summons
- Death
- Changes to Examination Dates
- Armed Forces & Emergency Services Recall
- Scheduled Airline Failure
Customer Experience
We place our Customer at the heart of Refund Protect; they have designed the proposition to be the most complete ‘optional’ refund protection available on the market today. This means we enable our customers to apply for a refund in more circumstances than other providers.
Our in-house refund team will also consider on a discretionary basis Emergency Circumstances that are unforeseen and outside the control of our customer. Any refund that is not accepted will be approved by a Manager who will ensure due care and consideration has been shown to the customers situation.
They commit to handle all refund requests within 48 hours of receipt of the refund application from our customer. In our opinion, the only thing that matters is how our customers feel about their experience as a user. We want you to feel confident when you make your purchase on Ticketgateway.
How can I claim a refund ?
If you have purchased Cancellation Protection and need to make a claim for a refund, you will need your unique reference number, which can be copy from Order Details Page beside Claim Refund section, along with a link to the customer claim website.
When a customer cannot attend a Booked Event they simply fill in a refund application form which is available on their booking confirmation, your website and at www.refundprotect.me/refund.
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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.
When a customer cannot attend a Booked Event they simply fill in a refund application form which is available on their booking confirmation, your website and at www.refundprotect.me/refund.
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.
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